Case Study #1
Sector: Energy & regulatory services
Scope: Integrated planning & analytics
Problem:
Our client was undergoing significant organizational change through a rebranding strategy. The organization was experiencing change fatigue and difficulty defining roles and responsibilities.
Opportunity:
Client sought support to develop a new service focused on data, planning and analytics to monitor, measure, and report on the effectiveness of internal programs and strategic priorities – with emphasis on monitoring and measuring communications, stakeholder engagement and reconciliation actions.
How we helped:
Our team had a leading role to monitor and analyze risks and issues related to the information environment, including ENGO’s, federal and provincial governments, industry, media, and public opinion. We used this information to deliver leader alignment sessions across 3 internal groups and the Executive Office to inform the departmental planning process.
Partnered with our client group leader and business unit director, we developed a new internal service focused on integrated planning and analytics, along with a critical activities path, including risks, issues, and blockers to the proposed delivery model.
A detailed rollout plan enabled service delivery supported by workload analysis, resource allocation and cost structure.
To stand up the new service, a program management refresh for quarterly and annual reporting, engaging senior leaders to integrate key measures for stakeholder engagement and indigenous relations and reconciliation throughout the process.
Outcomes and benefits:
Our client gained confidence to report and defend data driven results and information with more certainty, gaining efficiency in quarterly reporting processes, future state business planning and budget allocation. New program measures reflected the systemic and ongoing nature of indigenous issues, to help client advance Reconciliation plans, actions, and measures.
Efficiency gains across business unit and departments impacting internal and external relations were identified and could be addressed for mitigation and continuous improvement.
“We were facing a lot of challenges within our organization, and we knew we needed to make some changes. Danielle and her team came on board and introduced us to a new suite of work tools. With their support, we designed a new external monitoring function that allowed us to leverage more concrete data and analytics to improve our quarterly reporting and identify a path forward to implement our new strategic plan.”
– Sarah Kiley, Group Leader, Integration, Planning and Analytics, Canada Energy Regulator